The new ION-DRI Centre is a collaborative space for the UCL Queen Square Institute of Neurology, the UK Dementia Research Institute, and UCLH National Hospital for Neurology and Neurosurgery.
Following our identity design and annual review for the Institute of Neurology, we partnered with their communications and building management teams to develop an interactive playbook that introduces users to the building and encourages a positive, engaging environment for both work and visitors.
The playbook was co-designed with the ION-DRI team to shape the language and content in a way that fosters community, builds a culture of collaboration, promotes sustainability and ensures inclusivity.
Our goal was to create a guide that goes beyond simple instructions, one that reflects the Centre’s values and improves people’s experience.
The playbook provides a complete overview of the Centre’s facilities including:
We also aim to integrate the digital guide into the building’s physical signage and information systems, creating a genuinely interactive environment for all visitors.
Each section of the building has its own dedicated page explaining:
The guide also includes direct links to the staff responsible for managing each space ensuring easy access to support and information.
In addition to floor-by-floor guides, we are developing sections for stories, help centres and idea-sharing spaces, making the playbook a dynamic and evolving resource for the ION-DRI community.
The stories, illustrated by our creative associate Stephen Collins, have been used across banners, hoardings, wall graphics and social media, adding warmth and personality to the Centre, both during construction and in its daily use.
If you’d like to develop a playbook that supports the practical, emotional and cultural qualities of your work, we’d love to help. Get in touch to explore how we can collaborate.