Co design workshops to inform design of resources to help NHS patients do online consultations with their hospital 

We are working with Nuffield Department of Primary Care Health Sciences and Barts Health NHS Trust to create a video animation and guidance leaflets aimed at helping secondary care patients and carers use online video conferencing to receive medical advice from their hospital.

PHASE 1: LISTEN / DISCOVERY / RESEARCH

We recruited participants to attend one of two co-design workshops, enabling us to connect with patients and the public and involve them in our design process. 

We invited local residents from the London borough of Camden to a two hour session at Kentish Town Community Centre (selected as a ‘neutral’ space) to explore what they think and how they feel about video conferencing.

We recruited through local community networks, social media, printed posters and flyers.

We used responses from an online questionnaire to help us select a diverse range of backgrounds, ethnicities, abilities and ages.

PHASE 2: COLLABORATE / CLARIFY / DEFINE: CO-DESIGN WORKSHOP

We prepared a slideshow presentation and series of worksheets for 30 participants we selected in Workshop to engage with and respond to. 

PHASE 3: CO-CREATE / DEVELOP: RESEARCH, ANALYSIS, ASSESSMENT AND DESIGN DEVELOPMENT

We recorded feedback from Workshop 1, identifying the different demographic groups and organising the results. We converted these results into a design proposal to present at Workshop 2. 

In Workshop 2 we shared a storyboard along with our choice of design options, asking a mostly new group of participants for their feedback to inform subsequent development of the final resources.

PHASE 4: PRODUCE / DELIVER

We are currently working on design development of the video and other guidance support materials. Results will be presented in spring 2020. 
 
If you would like us to keep you in touch with developments please email admin@design-science.org.uk with the email title ‘NHS video conferencing’